Senior Solutions Architect with 15+ years of international experience designing cloud, CRM, and event-driven solutions. Extensive hands-on expertise with AWS, Azure, Oracle Cloud, Salesforce, Siebel CRM, and modern JavaScript frameworks (Node.js, React, Next.js, TypeScript). Passionate about innovation, business transformation, and sustainable architectures.
May 2023 - Present | Maastricht, Netherlands
Led migration of Contact Center to Amazon Connect, integrating Lex and Bedrock AI technologies.
Designed and implemented Event-Driven Architectures for real-time, resilient customer interactions.
Promoted AWS serverless microservices development and best practices.
2009-2017 | Brazil
Led CRM application upgrades (Siebel, JavaScript front-end systems).
Implemented Agile methodologies and release management best practices.
Mentored developers in enterprise CRM and full-stack development practices.
Worked on frontend optimizations and customer-facing systems enhancements.
Experience with Confederação Sicredi, Boehringer Ingelheim, Avaya, and Oracle delivering CRM solutions, technical support, and integration of Siebel CRM, IVR systems, and Oracle-based applications.
MBA, Business Technology: AI, Data Science, Big Data - PUCRS, Brazil (Expected 2025)
B.Sc. Systems Information - Centro Universitário da Grande Dourados, Brazil (2024)
B.Sc. Aeronautical Science - Universidade Anhembi Morumbi, Brazil (2002)
AWS Certified Solutions Architect Associate (in progress)
Oracle Cloud Infrastructure Associate Architect - 2022
SAFe Architect - 2022
Azure Fundamentals - 2021
Portuguese (Native)
English (Fluent)
Dutch (Intermediate - A2 -> B1 level)