Business-Driven IT Consulting to Accelerate Your Digital & AI Transformation

Helping businesses solve real-world problems with CRM, Cloud, Integration, AI, and Architecture expertise built over 18+ years of hands-on delivery.

Business Strategy

Business problems where I can support

  • ✅Outdated CRM or disconnected customer data preventing sales teams from working efficiently.
  • ✅IT teams struggling to integrate new cloud services with legacy platforms.
  • ✅Customer support relying on manual processes or outdated CTI infrastructure, lacking AI-assisted self-service and automation.
  • ✅Business leaders unsure how to prioritize digital transformation or AI adoption initiatives.
  • ✅Inconsistent architecture practices slowing down innovation and collaboration across teams.
  • ✅High-volume service operations with repetitive tasks that can be automated using AI agents and workflows.
  • ✅Difficulty turning customer interaction data into actionable insights for decision-making and service improvement.

What I Offer

Digital Strategy & IT Leadership

Digital Strategy & IT Leadership

Designing future-ready roadmaps. Aligning IT with business goals. Enabling scalable modernization.

Customer-Centric CRM & Service Solutions

Customer-Centric CRM & Service Solutions

Optimizing customer experience. Integrating Salesforce, SAP C4C, Siebel. Driving retention & collaboration.

Connected Contact Centers & CTI

Connected Contact Centers & CTI

Amazon Connect & AI chatbots. Cost-efficient customer service. Faster, smarter interactions.

System Integration & Modernization

System Integration & Modernization

Modernize legacy systems. Implement APIs & microservices. Future-proof architecture.

Custom Development & AI Automation

Custom Development & AI Automation

Tailored platforms with AI. Workflow automation. Unlock digital growth.

Why Work With Me?

I offer a blend of deep technical expertise, business acumen, and cross-industry experience that enables companies to turn vision into results. Whether shaping IT strategy, designing scalable architectures, or driving AI innovation, I deliver pragmatic, high-impact solutions aligned with business goals. As a trusted advisor and hands-on technical leader, I work closely with stakeholders, product teams, and engineers to define best practices, drive technical excellence, and ensure systems are secure, high-performing, and future-ready. From architectural assessments to solution roadmaps and technology evaluations, I help organizations make confident decisions that fuel growth, innovation, and long-term success.

Technical Strengths

Cloud-first architectures (AWS, Azure, OCI), API design, system orchestration, CI/CD, CRM customization, AI agent implementation, and scalable backend systems.

Frameworks & Methods

Agile, DevSecOps, SAFe, TOGAF, ITIL. Proven experience leading enterprise-scale programs using modern delivery models and AI-augmented development practices.

Tools & Technologies

Azure

Azure

RabbitMQ

RabbitMQ

OpenAI

OpenAI

Case Study Highlights

🤖 AI-Powered Lead Routing

Integrated Amazon Connect, CRM data and AI automation to automatically route and prioritize leads, increasing conversion efficiency by 15%.

⚙️ CRM Evolution with Salesforce Service Cloud

Led migration from Siebel to Salesforce, orchestrated end-to-end design and data management, improving user adoption and SLA resolution time.

📊 Siebel Optimization for Financial Sector

Redesigned CRM workflows and UI for high-volume customer operations, cutting processing time and improving user satisfaction scores.

📈 AI-Based Monitoring for Lead Generation

Built a custom monitoring solution integrated with ELK stack to track and visualize lead processing flows, reduce automation failures, and increase qualified lead generation.